Refund Policy

VStudios is operated by VStudios LLC («Վիստուդիոս» ՍՊԸ), a limited liability company registered in the Republic of Armenia (registration number 999.110.1617029, TIN 04261975). This Refund Policy explains when payments for VStudios subscriptions, top-up packs and credit packs can be refunded. It applies to purchases made at vstudios.ai and my.vstudios.ai through our payment provider, Stripe. Payments for VStudios are processed by Inorain.

1. The short version

• Generation capacity you have already spent (rendered videos, generated images, dubbing, subtitles, upscales) is not refundable — the computing work has been performed.
• Generation capacity you have not spent may be refundable within 14 days of purchase.
• If a generation fails on our side, you are not charged for it — failed renders are not debited from your balance, and anything debited in error is re-credited.
• Subscription renewals you did not intend can be refunded within 14 days if the new period's included minutes are unused.
• Billing mistakes — double charges, wrong amounts — are always refunded in full.

2. How billing works

Each subscription plan includes a periodic balance of generation minutes that resets at the start of every billing period. Top-up packs add extra minutes that never expire and are spent only after your subscription minutes. Some features use separate credit pools (images, dubbing, subtitles, upscales). A render debits your balance only when it completes; the debit reflects the actual generated duration.

3. Subscriptions

• You can cancel at any time from your dashboard or the Stripe customer portal. Cancellation takes effect at the end of the current billing period; you keep access, and any remaining included minutes, until then. Cancelling does not by itself create a refund.
• First purchase (cooling-off). If you are a consumer, you may withdraw within 14 days of your first subscription purchase and receive a full refund, provided no generation capacity from that purchase has been spent. By running your first generation you request immediate performance of the service and agree that the right of withdrawal no longer covers the capacity you spend.
• Unwanted renewals. If a subscription renews and you contact us within 14 days of the renewal charge without having spent any of the renewed period's minutes, we will refund the renewal and end the subscription.
• If you have spent part of a period's minutes, refunds for that period are at our discretion and typically proportional to the unused remainder, counted from the day of your request.

4. Top-up and credit packs

A top-up or credit pack that is entirely unused can be refunded within 14 days of purchase. Once any part of a pack has been spent, the pack is no longer refundable — packs never expire, so unused capacity keeps its full value on your account.

5. Failed, cancelled and unsatisfactory generations

• A generation that fails is not charged. Where a provider fails mid-job (for example one language of a multi-language dub), only the successfully delivered parts are charged.
• A generation you cancel before completion is not charged; its result is discarded.
• Generative AI output varies. A result that completes successfully but does not match your taste or expectations is not a billing failure and is not refundable — re-rolling a shot, swapping the model or adjusting the prompt is the intended way to iterate. If you believe a result is defective in a technical sense (corrupt file, black frames, no audio where audio was ordered), contact us within 7 days and we will re-credit the spend after review.

6. How to request a refund

Email [email protected] from your account email with the Stripe receipt (or the charge date and amount) and a short description. We answer within 2 business days. Approved refunds are issued to the original payment method through Stripe and typically arrive within 5–10 business days, depending on your bank.

Please contact us before disputing a charge with your bank — chargebacks on legitimately delivered generations may lead to account suspension while we investigate.

7. Statutory rights

Nothing in this policy limits rights you have under mandatory consumer-protection law in your country of residence. Where such law grants you more than this policy does, the law prevails.

8. Changes

We may update this Refund Policy. The "Last updated" date at the top indicates when. Material changes will be communicated by email or an in-product notice and apply to purchases made after the change.

Questions? [email protected] · legal matters: [email protected]